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Domestic & international delivery:

For shipping within Australia, standard delivery is free for all orders over AUD $100. For orders under AUD $100.00 delivery costs are calculated and applied to orders at checkout by weight and destination.

For international shipping, standard delivery is free for orders USD $100.00 and over. For orders under USD $100.00 delivery costs are calculated and applied to orders at checkout by weight and destination.

Customs & duties taxes for international orders:

Customs and import duty may apply to orders for delivery outside of Australia and are levied by the destination country. The customer is liable for all import duties as well as customer and local sales taxes levied by the country they are shipping to.

If the order is refunded, the customer will be responsible for the original delivery charges, any applicable tax and duty charges and the cost of returning the package.

Delivery time:

We do our best to dispatch your order by the next working day. However, during peak times and sale periods there can be delays due to the high volume of orders we receive. You will receive a tracking order once you have placed your order to stay up to date on it's whereabouts.

Returns:

We will gladly accept the return of item(s) within 14 days of your receipt of the order for Australian customers and 30 days for international customers, given the item(s) meet the following conditions:

The item is unworn; The item is in original condition including tags; A Returns Form is included A copy of the order receipt is included.

Customers will be responsible for shipping and handling charges for any returns. To return items for a refund, we recommend using a tracked method of postage to ensure your return arrives to us safely.

Collaborations:

We love collaborating! For all social media and business related collaboration enquires please email info@bythecreator.co. For all ecommerce and concession enquires please email info@bythecreator.co.

Modelling:

Interested in modelling for our next collection? Shoot through an email to info@bythecreator.co.

For all other press related enquires please email info@bythecreator.co.